IGTC01CS - Building Customer Loyalty (EN)
Building Customer Loyalty (EN)
- Course
- By Raphael Djine
IGTC01CS - Building Rapport with Customers (EN)
Building Rapport with Customers (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Advocacy (EN)
Customer Advocacy (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Retention (EN)
Customer Retention (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service Call Control Strategies (EN)
Customer Service Call Control Strategies (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service Handling Abusive Customers (EN)
Customer Service Handling Abusive Customers (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service Managing Customer Expectations (EN)
Customer Service Managing Customer Expectations (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service Managing Customer Feedback (EN)
Customer Service Managing Customer Feedback (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service Mastery Delight Every Customer (EN)
Customer Service Mastery Delight Every Customer (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service Motivating Your Team (EN)
Customer Service Motivating Your Team (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service Preventing Turnover (EN)
Customer Service Preventing Turnover (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service Problem Solving and Troubleshooting (EN)
Customer Service Problem Solving and Troubleshooting (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service Serving Customers Through Chat and Text (EN)
Customer Service Serving Customers Through Chat and Text (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service Strategy (EN)
Customer Service Strategy (EN)
- Course
- By Raphael Djine
IGTC01CS - Customer Service and Support During Economic Downturns (EN)
Customer Service and Support During Economic Downturns (EN)
- Course
- By Raphael Djine
IGTC01CS - De-Escalating Conversations for Customer Service (EN)
De-Escalating Conversations for Customer Service (EN)
- Course
- By Raphael Djine
IGTC01CS - Delivering Bad News to a Customer (EN)
Delivering Bad News to a Customer (EN)
- Course
- By Raphael Djine
IGTC01CS - Effective Listening (EN)
Effective Listening (EN)
- Course
- By Raphael Djine
IGTC01CS - Establishing Credibility as a Speaker (EN)
Establishing Credibility as a Speaker (EN)
- Course
- By Raphael Djine
IGTC01CS - Innovative Customer Service Techniques (EN)
Innovative Customer Service Techniques (EN)
- Course
- By Raphael Djine
IGTC01CS - Managing Customer Expectations for Managers (EN)
Managing Customer Expectations for Managers (EN)
- Course
- By Raphael Djine
IGTC01CS - Managing a Customer Contact Center (EN)
Managing a Customer Contact Center (EN)
- Course
- By Raphael Djine
IGTC01CS - Managing a Customer Service Team (EN)
Managing a Customer Service Team (EN)
- Course
- By Raphael Djine
IGTC01CS - Phone-Based Customer Service (EN)
Phone-Based Customer Service (EN)
- Course
- By Raphael Djine
IGTC01CS - Quality Standards in Customer Service (EN)
Quality Standards in Customer Service (EN)
- Course
- By Raphael Djine
IGTC01CS - Quick Fixes to Attain Excellent Customer Service (EN)
Quick Fixes to Attain Excellent Customer Service (EN)
- Course
- By Raphael Djine
IGTC01CS - Retail Customer Service Management and Coaching (EN)
Retail Customer Service Management and Coaching (EN)
- Course
- By Raphael Djine
IGTC01CS - Service Metrics for Customer Service (EN)
Service Metrics for Customer Service (EN)
- Course
- By Raphael Djine
IGTC01CS - Serving Customers Using Social Media (EN)
Serving Customers Using Social Media (EN)
- Course
- By Raphael Djine
IGTC01CS - Using Customer Surveys to Improve Service (EN)
Using Customer Surveys to Improve Service (EN)
- Course
- By Raphael Djine
IGTC01CS - Winning Back a Lost Customer (EN)
Winning Back a Lost Customer (EN)
- Course
- By Raphael Djine
IGTC01CS - Working with Upset Customers (EN)
Working with Upset Customers (EN
- Course
- By Raphael Djine
IGTC01CS - Writing Customer Service Emails (EN)
Writing Customer Service Emails (EN)
- Course
- By Raphael Djine