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IGTC01CS - Customer Service and Support During Economic Downturns (EN)
01 - Introduction
01 - Customer service is crucial during an economic downturn (1:17)
02 - 1. Connecting and Communicating with Your Customers
02 - Communicating with customers during economic downturns (3:19)
01 - Building customer trust during economic downturns (3:52)
03 - Reassuring your customers during economic downturns (4:03)
03 - 2. Show Customers You Care
02 - Understanding what your customers want and need (4:35)
01 - Listening to your customers during economic downturns (4:14)
03 - Showing empathy for your customers during economic downturns (3:44)
04 - 3. Serve Your Customers at the Highest Level
01 - Clarifying what your customers want (4:06)
02 - Exceeding customer expectations during economic downturns (3:05)
03 - Creating an opportunity for customer referrals (4:02)
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03 - Showing empathy for your customers during economic downturns
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