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IGTC01CS - Customer Service Motivating Your Team (EN)
01 - Welcome
01 - Motivate your team (1:15)
02 - 1. Understanding Motivation
01 - What true motivation is (and is not) (2:59)
02 - Understanding what motivates your team (3:04)
03 - We are all unique (3:29)
04 - The power of employee engagement (3:11)
05 - Meaningful work (2:55)
03 - 2. Building a Strong Foundation
01 - Establishing a compelling vision (2:49)
02 - Cultivating a supporting culture (3:01)
03 - Two key areas of focus for individuals (3:14)
04 - Effective quality standards (2:59)
05 - Clarifying values and goals (2:57)
06 - Removing barriers Demotivators (3:29)
04 - 3. Bringing Out the Best in Your Team
02 - Assessing service interactions (2:35)
01 - Keys to empowerment (3:43)
03 - Coaching for improved performance (2:58)
04 - Rewards and incentives (3:08)
05 - Celebrating success (2:08)
06 - The highest level of leadership (3:05)
05 - Conclusion
01 - Your motivating future (1:24)
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Ex_Files_Customer_Service_Motivating_Your_Team
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01 - What true motivation is (and is not)
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